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Empower your IT

Technical Support Engineer (m/f/d)

in Boston Framingham USA

 

The Role:

  • Interact directly with customers and prospective buyers by responding to technical questions
  • Respond to escalated technical issues via e-mail or phone
  • Take over classification, analysis and troubleshooting of inquiries
  • Assist with accurate technical documentation
  • Interact with internal escalation resources (in Germany) to resolve complex tech issues

You would be the best fit for us if:

  • You have a passion for customer support
  • You have 2-4 years of experience in the IT Technical Support field
  • Proven understanding of client-server application architecture and MS Windows based knowledge
  • You have proven structured problem solving skills
  • Excellent written and verbal communication skills

What you can expect from us

We offer a varied and challenging role characterized by independence and freedom. You will receive support from our headquarters in Augsburg, Germany.
Seize your opportunity and send us your application by e-mail to » jobs[at]baramundi.de, stating a possible starting date and your salary expectations.

We are looking forward to hearing from you!


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