- Interact directly with customers and prospective buyers by responding to technical questions
- Respond to escalated technical issues via e-mail or phone
- Take over classification, analysis and troubleshooting of inquiries
- Assist with accurate technical documentation
- Interact with internal escalation resources (in Germany) to resolve complex tech issues
You would be the best fit for us if:
- You have a passion for customer support
- You have 2-4 years of experience in the IT Technical Support field
- Proven understanding of client-server application architecture and MS Windows based knowledge
- You have proven structured problem solving skills
- Excellent written and verbal communication skills
What you can expect from us
We offer a varied and challenging role characterized by independence and freedom. You will receive support from our headquarters in Augsburg, Germany.
Seize your opportunity and send us your application by e-mail to , stating a possible starting date and your salary expectations. jobs[at]baramundi.de
We are looking forward to hearing from you!